Elora — Terms of Service

About Elora

Elora is a premium strength-training and wellbeing platform for women, created by Bodies by Daniela and operated by Daniela Le Roux (Sole Proprietor). Elora provides video-guided workouts, cycle-synced training guidance, nutrition and recipe resources, and lifestyle tracking tools, delivered through our mobile and web application (the "Service").

These Terms of Service ("Service Terms") explain what the Service includes and how you may use it. They form part of, and must be read with, our Terms & Conditions and Privacy Policy. If there is any conflict on a commercial or contractual matter, the Terms & Conditions prevail.

Definitions

• "Content" means all videos, programmes, exercise demonstrations, recipes, articles, features, and other material in the Service.
• "Premium Content" means Content available only to Members on a paid Subscription.
• "Member", "you" means a person with an Elora account.

What the Service provides

Depending on your plan and the current version of the App, the Service may include:

• Workout video library — a curated library of guided workout videos, exercise demonstrations, and full-length sessions across programmes and levels.
• Cycle-synced training — programmes and guidance that adapt to the phases of your menstrual cycle, based on the information you provide.
• AI-powered personalisation and insights — automated recommendations and progress insights generated from your profile, cycle data, and activity.
• Nutrition library and recipes — a nutrition and recipe library, with the ability to save and upload your own recipes and meal ideas.
• Lifestyle trackers — tools to log steps, water, sleep, a personal journal, and other wellbeing metrics.
• Progress tracking — logging of weight and measurements, upload of progress photos, and side-by-side comparison tools.

Features may vary by device and plan and may change over time as we improve the Service.

Membership tiers and access

Some Content is available without a paid plan. Premium Content requires an active paid Subscription (Monthly, 6-Month, or Annual), as set out in the Terms & Conditions. We will indicate which Content is Premium. We may move Content between free and Premium tiers from time to time, subject to the Terms & Conditions and applicable law.

Accessing the Service

To use the Service you need a compatible device, an internet connection, and a registered Elora account. You are responsible for your own data charges, hardware, and connectivity. Streaming video may consume significant data; we recommend a Wi-Fi connection.

AI-powered features

Certain features use artificial intelligence, including third-party AI services provided by Google or other providers, to generate personalised workout adaptations, nutrition suggestions, and progress insights from the information you provide, including your cycle data where applicable.

AI-generated recommendations are general guidance only. They are automatically produced, may be incomplete or inaccurate, and are not medical, nutritional, psychological, or other professional advice. Always use your own judgement and consult a qualified professional where appropriate. How your data is used for these features is described in our Privacy Policy.

Content licence and restrictions

We grant you a personal, limited, non-transferable, non-exclusive, and revocable licence to stream and use the Content for your own personal, non-commercial use while your account is active and in good standing and you are entitled to access the relevant Content.

You may not download (except where expressly enabled), copy, record, share, redistribute, publicly perform, sell, or commercialise any Content, and you may not use the Content to build or train any competing product or service, except to the extent that applicable law prohibits such restriction. All Content and intellectual property remain owned by or licensed to Daniela Le Roux (Sole Proprietor).

Your responsibilities when using the Service

• Provide accurate profile, health, and cycle information so that personalisation works as intended, and keep it up to date.
• Exercise safely, use appropriate equipment and technique, warm up where appropriate, and work within your own physical limits.
• Ensure your training environment is safe and suitable for the activity.
• Use the Service lawfully and in accordance with the Terms & Conditions.

Health, safety and fitness disclaimer

IMPORTANT: Elora is a fitness and wellness service, not a medical service. The Content is general information and is not a substitute for professional medical or healthcare advice. Consult a doctor or other qualified healthcare professional before starting, especially if you are pregnant, post-partum, breastfeeding, injured, or have any medical condition, take medication that may affect exercise, or otherwise have concerns about exercising.

You participate in workouts voluntarily and at your own risk. Stop and seek medical help if you feel pain, dizziness, faintness, shortness of breath, chest pain, bleeding, or other concerning discomfort. We do not guarantee any specific fitness, health, weight, or aesthetic outcome, and results depend on many factors outside our control.

Service availability, maintenance and support

We aim to provide a reliable Service but do not guarantee that it will always be available, uninterrupted, secure, or error-free. We may carry out maintenance, updates, and improvements, which may temporarily affect availability.

• Support: for help, contact admin@elorafitness.co.za. We aim to respond within 2 business days.
• Updates: we may issue App updates and require you to install them to keep using the Service.

Changes to features and Content

We may add, change, suspend, or remove programmes, videos, recipes, and features at any time, including retiring older Content. We will try to give reasonable notice of significant changes that affect your use, but some changes may be made without notice for operational, legal, security, or safety reasons.

Third-party platforms and dependencies

The Service depends on third parties, including Google Firebase (hosting, database and authentication), Google AI services (personalisation), Yoco and other payment providers, and the Apple App Store and Google Play. Their availability and terms are outside our control and may affect the Service. Their processing of personal information is addressed in our Privacy Policy.

Fair use and account sharing

Your account and Subscription are personal to you. Sharing login details, or using the Service on behalf of others, is not permitted and may result in suspension. We may apply reasonable fair-use limits to protect the Service.

Plans are paid upfront for a fixed period and do not renew automatically.

New and beta features

We may offer new or beta features that are still in development. These are provided "as is", may be changed or withdrawn, and may be less stable than established features. Your use of such features remains subject to the Terms & Conditions.

Feedback

If you send us feedback or suggestions, you agree that we may use them without restriction or obligation to you, subject to the Terms & Conditions and Privacy Policy.

Suspension and termination of access

We may suspend or terminate your access to the Service in accordance with the Terms & Conditions, including for material breach, non-payment, unlawful use, security risks, or conduct that may harm the Service or other users. You may stop using the Service and close your account at any time.

Links and integrations

The Service may contain links to, or integrate with, third-party sites and services. We are not responsible for their content, availability, or practices, and accessing them is at your own risk. Their use may be subject to their own terms and privacy policies.

Privacy and consent

Our Privacy Policy explains how personal information is collected and processed. Certain health and menstrual-cycle information may constitute special personal information. Where consent is required, it will be obtained separately and clearly through the relevant product flow. Acceptance of these Service Terms does not itself constitute consent to every optional processing activity.

Changes to these Service Terms

We may update these Service Terms from time to time. The current version will be available in the App with an updated effective date. Where changes are material, we will take reasonable steps to notify you. Any statutory rights concerning changes to a consumer agreement remain unaffected.

Governing law

These Service Terms are governed by the laws of the Republic of South Africa and are subject to the same governing-law, dispute-resolution, and Consumer Protection Act provisions set out in our Terms & Conditions.

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